In delivering its care and services, Yallambee is committed to the following important care concepts:
Dignity and Respect
We will recognise resident’s strengths and empower them to be independent. We will communicate with respect and recognise and respect a resident’s individuality in all aspects of care and services.
Identity, Culture and Diversity
The care and services that we deliver will be responsive, inclusive and sensitive to:
- Culturally and linguistically diverse consumers
- Residents who identify as lesbian, gay, bisexual, transgender and intersex (LGBTI)
- Residents who are Aboriginal and Torres Strait Islander
We will respect the identity, culture and diversity of residents by getting to understand their needs and preferences.
We will provide care and services that reflect a resident’s social, cultural, language, religious, spiritual, psychological and medical needs.
We will work towards understanding a resident’s culture, acknowledge differences, and be aware of these differences in planning and delivering care and services. We will create an environment where the resident feels comfortable to raise concerns.
We will create an environment where the resident understands options that support choice and feels comfortable in making an informed choice. Our staff will involve, listen to and respect the resident’s views and communicate with the resident regarding their choices.
We will support residents to make, communicate and participate in decisions that affect their lives.
Where a choice includes care and services that Yallambee cannot provide, we will assist the resident in accessing these.
Where a choice may negatively affect other people, we will take reasonable steps to find an alternative solution to help meet the residents needs and preferences.
We will manage resident’s choices in line with the Charter of Residents Rights, their Agreement and the Aged Care Act 1997.
Dignity of Risk
Yallambee will take a balanced approach to managing risk and respecting consumer rights.
Where a resident makes a choice that will be possibly harmful to them, we will help the resident understand the risk and how best to manage it.
We will respect the resident’s right to make their own decisions about their care and services.
Taking into account the health and safety of the workforce and others at Yallambee, we will involve the resident in looking for solutions that least restrict the resident’s choices and independence.
Yallambee will address barriers to effectively communicate information with our residents, considering their health status, cognitive or sensory ability, and language.
Yallambee will ensure that the behaviour and interactions of our staff do not compromise the resident’s privacy.
We will respect each resident’s right to privacy in how we collect, use and communicate the resident’s personal information.